Patients
Everything you need to know about accessing care, preparing for your consultation, and what to expect throughout your treatment journey with One Brain and Spine.
At One Brain and Spine, we aim to make your care experience clear, supportive, and stress-free. Whether you are attending your first consultation, preparing for surgery, or recovering at home, this page brings together the essential information you need. Our team is committed to providing evidence-based care, transparent communication, and a personalised approach to every patient.
What to expect
Whether you are attending your first appointment or returning for follow-up care, you can expect:
- A calm, supportive environment
- Clear explanations without medical jargon
- Evidence-based recommendations
- A collaborative approach to decision-making
- Respect for your time, values, and preferences
Our goal is to ensure you feel informed, supported, and confident throughout your care journey.
What happens if I need surgery?
Each patient and procedure is unique. The information provided is a general guideline only. You will be provided with detailed instructions during your consultation if surgery is required.
Consultation process
Your consultation is designed to give you clarity, confidence, and a clear plan forward.
During your appointment, your clinician will:
- Review your symptoms and medical history
- Potentially perform a neurological or spinal examination
- Review relevant imaging (MRI, CT, X-ray)
- Discuss diagnosis and treatment options
- Explain both surgical and non-surgical pathways
- Answer your questions and outline next steps
If further tests are required, we will help coordinate them promptly. Urgent referrals are prioritised.
What do I need to bring with me to my consultation?
- A valid referral from a GP or other medical practitioner
- Please know the relevant provider of radiology scans such as MRI, CT, x-rays or etc. We will need to ensure your doctor can view this online.
- A list of medications
- Method of payment
Telehealth
One Brain and Spine offers secure telehealth consultations for patients across Melbourne, regional Victoria and interstate. Telehealth is suitable for:
- Initial assessment of symptoms
- Review of MRI, CT, or X-ray results
- Discussion of treatment options
- Post-operative follow-up
- Ongoing management of chronic spinal or neurological conditions
Telehealth appointments are conducted via a secure video platform. Our team will provide instructions and support to ensure your session runs smoothly. If in-person assessment is required, we will arrange this promptly.
Medicare, fees & private health
Medicare
Medicare rebates apply to most consultations and some procedures. Where possible, rebates are processed electronically on your behalf.
Fees & rebates
At One Brain and Spine, we believe in clear, upfront communication about all fees. Our team will guide you through costs, rebates, and insurance coverage so you always know what to expect.
Consultation Fees
- Consultation fees are confirmed at the time of booking.
- Full payment is required on the day of your appointment.
- Medicare rebates apply if you have a valid Medicare card and referral.
- Pension card holders receive a discounted consultation fee.
- Private health insurance does not contribute to consultation fees.
Current Consultation Fees
- Initial consultation: $400
- Extended consultation: $500
- Medicare rebate applies with a valid referral
- Review consultation: $280
- Medicare rebate applies with a valid referral
Payment methods accepted: EFTPOS, credit card, or cash.
* Please note fees may be subject to change. Private health funds do not contribute to consultation fees.
Private health insurance
If you hold private hospital cover, please check the level of your private cover. Your insurer may contribute to the cost of your surgery, hospital stay, and related services. We can provide item numbers and written estimates to help you confirm your level of cover.
Surgical fees & out-of-pocket costs
For detailed information about surgical fees for private patients, please contact One Brain and Spine directly.
Our surgeons typically follow the AMA schedule of fees. The exact out-of-pocket cost depends on:
- The type of surgery
- The complexity of the procedure
Payment is required prior to surgery.
One Brain and Spine surgeons generally do not participate in “no-gap” or “known-gap” schemes.
Other costs you may need to consider
Hospital Excess
Your private health insurer may require you to pay an excess when you are admitted to hospital.
There may also be additional out of pocket costs during the hospital admission for anaesthetic, radiology, pathology and/or pharmacy services.
WorkCover and TAC Patients
- Some, but not all, One Brain and Spine surgeons accept WorkCover and TAC patients.
- Patients are required to pay the consultation fees on the day of review. You will be provided with a receipt which can be submitted to WorkCover/TAC.
- All procedures must be approved by the relevant authority before surgery can be booked.
- Up-front payment on the day of surgery may apply, with reimbursement claimed directly from WorkCover or TAC.
- Once approved, patients generally do not have out-of-pocket costs.
DVA Patients
Patients covered under the Department of Veterans’ Affairs do not pay out-of-pocket fees for approved procedures.
Self-Funded Patients
One Brain and Spine welcomes self-funded patients who do not have private health insurance. If you choose to proceed without insurance, we will provide a clear, itemised quote that outlines all expected costs — including surgical fees, anaesthetic fees, hospital charges, and any equipment or implant costs. This ensures you have a full understanding of the total cost before making any decisions. Our team is here to guide you through the process and answer any questions along the way.
*Please note not all patients will quality for self-funded surgery
Pre and post-operative care
Before your procedure
Your surgeon will provide tailored pre-operative instructions based on your condition and planned surgery. These may include:
- Fasting requirements
- Medication adjustments
- Pre-operative imaging or blood tests
- Hospital admission details
What should I pack for the hospital?
- Personal items including clothing, toiletries, shoes, glasses and chargers for your devices
- Please leave your valuables, like jewellery, at home
- Radiology scans (X-ray, MRI, CT scan) if instructed by your doctor
What should I do on the day of my surgery?
You will receive detailed instructions before your operation, which will include admission time and location within the hospital.
As a general rule, you will be required to fast (not eat or drink anything) for a least 6 hours before the surgery. Specific fasting instruction will be provided when surgery is booked.
Do I need to stop any medications?
In most cases blood thinning medications such as Warfarin, Plavix and Eliquis will need to be stopped before surgery. When you stop this medication will depend on its indication, the type of surgery you are having and the specific medication. If you are on blood thinning medication please make sure your doctor and the rooms are aware of this. You will be provided with information regarding medication cessation at the time of surgery booking.
There are several other medications that may need to be ceased prior to surgery. If these are identified during consultation with your doctor, you may be required to see a perioperative physician prior to surgery.
How long will my hospital stay be?
The duration varies depending on the procedure and your personal needs. On average:
- Brain tumour surgery: 3-5 days
- Brain aneurysm surgery: 3-5 days
- Brain AVM surgery: 5-7 days
- Cerebral bypass surgery: 3-5 days
- Microvascular decompression (trigeminal neuralgia): 2-3 days
- Microdiscectomy: 1-2 days
- Laminectomy: 2-5 days
- Anterior cervical fusion: 1-2 days
- Lumbar fusion: 2-5 days
- Pituitary tumour surgery:
- Carpal tunnel or ulnar nerve decompression: day case
After your procedure
Following surgery, you will receive clear guidance on:
- Pain management
- Wound care and dressing changes
- Activity restrictions and safe movement
- Physiotherapy or rehabilitation
- Return-to-work and driving timelines
- Follow-up appointments
Your doctor will discuss expected recovery milestones and answer any questions you may have.
Who will be involved in my care while in hospital?
Our doctors work in a multidisciplinary environment. They will see you regularly during your admission. A perioperative physician will also be involved in your care to oversee medication management and any other medical issues that may arise. Other specialists are available within the hospital if required.
A team of allied health professionals are available to assist in your recovery following surgery.
How will my pain be managed?
A post-operative pain management regime will be decided upon by your doctor, the anaesthetist and the perioperative physician in consultation with you.
When it’s time for discharge home, the hospital's pharmacist will provide you with the necessary medications.
What follow up appointments will be required after surgery?
There will be a post-operative appointment 4-6 weeks after surgery. You will be provided with these details when your surgery is booked. If you don’t have an appointment by your discharge date, please contact the One Brain and Spine office to arrange this.
